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Managed Services

Ongoing monitoring and support, shaped around you.

Monitoring and support models can be tailored to your requirements — from basic device and link monitoring to a SOC-lite approach with incident response support.
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Monitoring and incident response

We monitor the health and availability of agreed devices and services — links, firewalls, switches, and servers — and alert on issues according to thresholds agreed with you. When an incident occurs, we support triage, containment, and recovery steps, and document what happened and what to improve.

What's typically included

  • Monitoring of agreed devices, links, and services
  • Alert thresholds and escalation paths agreed with you
  • Incident triage and response support
  • Post-incident summaries and improvement actions

What it helps you work toward

  • Earlier awareness of developing issues
  • A clear, agreed process when incidents happen
  • Lessons captured and acted upon

SOC-lite services

A security operations centre (SOC) continuously watches for and responds to security events. Many growing organizations need some of that capability without the cost of a full SOC. Our SOC-lite approach focuses on collecting the most useful logs, reviewing and triaging alerts, and escalating issues that need action — scoped to your size and risk.

What's typically included

  • Log collection from priority systems such as firewalls and servers
  • Alert review and triage on an agreed schedule
  • Escalation to your team with recommended actions
  • Periodic reporting on notable events and trends

What it helps you work toward

  • Security events reviewed rather than ignored
  • Clear escalation for issues that need action
  • Insight into recurring risks over time

Related services

Described in full on their own service-area pages.

Outcomes

What a managed service should feel like

Results depend on each environment. We set out realistic, specific expectations during the assessment stage — before any work begins.

  • Earlier awareness

    Issues with links, devices, and security events surfaced before they become disruptive, where possible.

  • Clear escalation

    Everyone knows who is contacted, when, and what happens next.

  • Steady improvement

    Regular reviews that turn recurring issues into lasting fixes.

Recurring service models

A monthly arrangement with clear boundaries

Managed services run on a recurring monthly basis. Three indicative packages provide a starting point, and each is refined to your environment.

  • BronzeBasic monitoring of agreed devices and links · Firewall support₹25,000/monthindicative
  • SilverAdvanced monitoring · VPN support · Endpoint-security support₹50,000/monthindicative
  • GoldSOC-lite services · Incident response support · Consulting hours (allocation agreed in your proposal)₹1,00,000/monthindicative
See indicative pricing

  • Defined scope

    The devices, sites, and services we cover are listed clearly in your service agreement.

  • Agreed coverage and response

    Coverage windows, escalation contacts, and response expectations are agreed with you up front.

  • Quarterly reviews available

    Regular review meetings to discuss events, trends, open actions, and changes to your environment.

  • Room to change

    Scope can be adjusted as you add sites, users, or services.

How we deliver

Assess. Design. Secure. Monitor. Improve.

  1. Step 01

    Assess

    Understand your sites, systems, users, and priorities. Document what exists today and where the risks and bottlenecks are.

  2. Step 02

    Design

    Recommend a practical architecture and roadmap, sized to your budget and growth plans, with clear trade-offs.

  3. Step 03

    Secure

    Implement and harden configurations — firewalls, VPNs, endpoints, and access — with documentation at every step.

  4. Step 04

    Monitor

    Keep watch over agreed devices and services so issues are noticed and acted on early.

  5. Step 05

    Improve

    Review what's working, act on lessons learned, and adapt the environment as your organization grows.

Explore managed support.

Share a little about your environment and what you'd like to achieve. A specialist will follow up to discuss scope and next steps.

Explore managed supportRequest a Network Health Check